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SHIPPING AND DELIVERY POLICY

Last updated: August 21, 2026

This Shipping and Delivery Policy applies to orders placed through the online store operated by GLOBAL CROWN CO - F.Z.C.

1 . Order Processing

Orders are processed after payment has been successfully confirmed.

Orders placed on weekends or official public holidays will be processed on the next business day. Processing may require additional time during holidays, promotions, or periods of unusually high demand.

2 . Delivery Options

The available delivery options are displayed at checkout and may include:

• Express delivery: estimated delivery within 1–2 business days.
• Standard delivery: estimated delivery within 2–5 business days.

Delivery times begin after the order has been processed and are estimates rather than guaranteed appointment times.

Availability of express delivery may depend on the delivery location, order time, courier coverage, and product availability.

3 . Delivery Charges

Delivery charges are displayed and paid during checkout with the order.

No additional delivery payment should be made to the courier unless Global Crown Co has informed the customer in advance of an authorised charge.

4 . Delivery Locations

We deliver to locations made available for selection during checkout.

Customers must provide a complete and accurate delivery address, including the emirate, city, area, building or villa number, and a valid telephone number.

We may contact the customer if additional information is required to complete delivery.

5 . Tracking and Delivery Updates

Where tracking is available, the customer will receive delivery or tracking information using the contact details provided with the order.

Tracking information may require some time to become active after the courier receives the shipment.

6 . Delivery Delays

Delivery may be delayed by circumstances outside our reasonable control, including:

• Courier disruptions.
• Incorrect or incomplete delivery information.
• Public holidays or severe weather.
• Security restrictions or road closures.
• Customs procedures for international orders.
• Events of force majeure.

If we become aware of a significant delay, we will make reasonable efforts to notify the customer.

7 . Delivery Attempts and Incorrect Addresses

The customer is responsible for ensuring that the delivery address and contact number are correct.

If delivery fails because the customer is unavailable, cannot be contacted, refuses delivery without a valid reason, or provides an incorrect or incomplete address, additional delivery charges may apply before another delivery attempt is arranged.

Please contact us immediately if you notice an error in your delivery information. We cannot guarantee that an address can be changed after fulfilment or dispatch.

8 . Receipt of the Order

The order may be delivered to the customer or to another person authorised by the customer to receive it at the delivery address.

Responsibility for the product remains with Global Crown Co until it is delivered to the customer or an authorised recipient, except where applicable law provides otherwise.

Please inspect the package after delivery and contact us promptly if the order is damaged, defective, incomplete, or incorrect.

9 . International Orders and Customs

International delivery is available only to destinations displayed and accepted during checkout.

International orders may be subject to customs duties, import taxes, clearance charges, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not included in the product or delivery price paid to Global Crown Co.

Customs procedures may cause delays outside our control.

10 . Return Shipping

Return shipping is governed by our Return, Refund and Cancellation Policy.

The customer is responsible for arranging and paying return shipping, except when the product received is confirmed to be defective, damaged, or incorrect.

Items must not be returned without contacting us and receiving return instructions.

11 . Contact Information

For questions about shipping or delivery, contact:

GLOBAL CROWN CO - F.Z.C
Ajman, United Arab Emirates
Email: info@globalcrownco.com
Phone: +971 55 807 4444