سياسة الخصوصية

PRIVACY POLICY

Last updated: August 21, 2026

GLOBAL CROWN CO - F.Z.C (“Global Crown Co”, “we”, “us”, or “our”) operates this online store and website. Our store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

1 . Personal Information We Collect

Depending on how you interact with us, we may collect:

• Contact information, including your name, email address, telephone number, billing address, and delivery address.
• Order information, including products viewed, added to your cart, purchased, returned, or cancelled.
• Payment and transaction information, including payment method, transaction status, and payment confirmation. Payment card details are processed securely by Shopify and our authorised payment service providers.
• Account information, including login details, preferences, and saved settings.
• Communications you send to us, including customer service enquiries, complaints, and return requests.
• Technical information, including your IP address, browser, device, network connection, cookies, and website usage information.
• Marketing preferences, including whether you have agreed to receive promotional communications.

2 . How We Collect Information

We may collect personal information:

• Directly from you when you place an order, create an account, complete a form, or contact us.
• Automatically when you access or use our website, including through cookies and similar technologies.
• From Shopify and service providers that support payments, delivery, fraud prevention, analytics, customer service, and website operation.
• From advertising or social-media partners where permitted by law and according to your privacy choices.

3 . How We Use Personal Information

We use personal information to:

• Process payments and complete orders.
• Arrange delivery and provide order updates.
• Manage returns, refunds, cancellations, and customer enquiries.
• Maintain and secure customer accounts.
• Detect and prevent fraud, misuse, and security threats.
• Improve our website, products, services, and customer experience.
• Send marketing communications where you have consented or where otherwise permitted by law.
• Comply with legal, regulatory, accounting, and tax obligations.
• Establish, exercise, or defend legal claims.

4 . How We Disclose Personal Information

We may disclose information only when reasonably necessary to:

• Shopify, which hosts and supports our online store.
• Payment service providers and financial institutions that process transactions.
• Delivery, courier, fulfilment, and logistics providers.
• Technology, hosting, analytics, security, customer-support, and marketing providers.
• Government authorities, regulators, courts, or law-enforcement agencies where disclosure is legally required.
• Professional advisers or parties involved in a lawful business transaction.

We do not sell personal information for money.

5 . Shopify

Our store is hosted by Shopify. Information submitted through our store may be processed by Shopify and its authorised service providers in countries outside the United Arab Emirates.

For more information about Shopify’s privacy practices and available privacy controls, visit:

https://privacy.shopify.com/en

6 . Payments

Payments are processed by Shopify and authorised third-party payment providers. We do not directly store complete payment-card numbers or card security codes. Payment providers process your information according to their own privacy policies and security requirements.

7 . Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand website performance, prevent fraud, and provide relevant advertising where permitted.

You may control certain cookies through the cookie banner, browser settings, or other privacy controls provided on the website. Disabling necessary cookies may affect the operation of some website features.

8 . Marketing Communications

Where permitted, we may send promotional messages by email, SMS, or other communication channels. You may withdraw your consent or unsubscribe at any time by using the unsubscribe link in our messages or by contacting us.

You may still receive essential communications relating to your account, orders, payments, deliveries, security, or customer-service requests.

9 . Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services and manage our relationship with you.
• Complete orders, returns, refunds, and customer requests.
• Meet accounting, tax, regulatory, and legal obligations.
• Prevent fraud and resolve disputes.
• Enforce our agreements and policies.

When information is no longer required, we will delete, anonymise, or securely dispose of it, subject to applicable legal requirements.

10 . Data Security

We use reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure, or misuse.

However, no internet transmission or electronic storage method is completely secure. Please do not send passwords, full payment-card details, or other highly sensitive information through unsecured communication channels.

11 . International Data Transfers

Shopify and some of our service providers may process or store information outside the United Arab Emirates. Where personal information is transferred internationally, we take reasonable measures to ensure that it is handled in accordance with applicable data-protection requirements.

12 . Your Rights

Subject to applicable law, you may have the right to:

• Request information about how your personal information is processed.
• Request access to your personal information.
• Request correction of inaccurate or outdated information.
• Request deletion of personal information where legally permitted.
• Request restriction or suspension of certain processing.
• Object to certain uses of your information.
• Withdraw consent where processing is based on consent.
• Request transfer of your information where applicable.

We may request information necessary to verify your identity before processing a privacy request. Some requests may be limited where retention or processing is required by law.

13 . Children’s Privacy

Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from children. A parent or legal guardian who believes that a child has provided personal information may contact us to request its deletion.

14 . Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for their content, security, or privacy practices. Please review the privacy policy of any third-party service before providing personal information.

15 . Changes to This Policy

We may update this Privacy Policy to reflect operational, technical, legal, or regulatory changes. The updated version will be posted on this website with a revised “Last updated” date.

16 . Contact Us

For questions, complaints, or requests concerning this Privacy Policy or your personal information, contact:

GLOBAL CROWN CO - F.Z.C
Ajman, United Arab Emirates
Email: info@globalcrownco.com
Phone: +971 55 807 4444