سياسة الاسترجاع

RETURN, REFUND AND CANCELLATION POLICY

Returns

We offer a 30-business-day return period starting from the date your order is delivered.

To be eligible for a return, the item must be in the same condition in which it was received: unworn, unused, undamaged, with all tags, accessories and protective materials attached, and in its original packaging. A receipt or other proof of purchase is also required.

To request a return, please contact us before sending the item:

Email: info@globalcrownco.com
Phone: +971 55 807 4444

If your return request is approved, we will provide instructions and the approved return address. Items returned without prior approval will not be accepted.

Return Shipping

The customer is responsible for arranging and paying the return shipping costs. We recommend using a trackable and insured delivery service. Global Crown Co is not responsible for returned items lost or damaged during transit.

If the item received is defective, damaged, or incorrect, Global Crown Co will arrange or reimburse reasonable return shipping costs after the issue has been reviewed and confirmed.

Damaged, Defective or Incorrect Items

Please inspect your order when it is delivered. If an item is defective, damaged, or incorrect, contact us as soon as possible at info@globalcrownco.com or +971 55 807 4444 and provide your order number, a description of the issue, and clear photographs or videos where applicable.

We will review the issue and provide an appropriate remedy in accordance with applicable UAE consumer protection laws.

Non-Returnable Items

Returns will not be accepted for items that:

• Have been worn, used, altered, resized, engraved, or damaged after delivery.
• Are missing their original packaging, tags, accessories, manuals, warranty cards, or protective materials.
• Were purchased as gift cards.
• Cannot be returned for health, hygiene, safety, or legal reasons.

Please contact us before purchasing if you have questions about the return eligibility of a particular item.

Exchanges

We do not provide direct exchanges. To obtain a different item, return the original item in accordance with this policy. Once the return is approved, you may place a separate order for the replacement item, subject to availability.

Cancellations

A customer may request cancellation at any time before the order has been fulfilled. Once the order has been fulfilled or dispatched, it cannot be cancelled and will instead be handled under this Return and Refund Policy.

To request cancellation, contact us immediately at info@globalcrownco.com or +971 55 807 4444 and provide your order number. Submitting a cancellation request does not guarantee cancellation if fulfilment has already started or been completed.

Refunds

We will inspect the returned item and notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method within up to 30 business days. Your bank, card issuer, or payment provider may require additional time to process and display the refund.

Original delivery charges are non-refundable unless the return is caused by a defective, damaged, or incorrect item supplied by Global Crown Co.

If more than 30 business days have passed since your refund was approved, please contact:

Email: info@globalcrownco.com
Phone: +971 55 807 4444

Nothing in this policy limits any mandatory consumer rights available under applicable laws of the United Arab Emirates.